Resolve a declined payment in Google Ads

  • To resolve a declined payment, you'll demand to figure out why the payment was declined.
  • Usually this involves contacting your bank or credit card company to fix the outcome.
  • So you'll accept several options to pay off your overdue balance, which will allow your ads to run again.

Payments get declined from time to time, and when they do, your ads might stop running until your payment goes through. Delight as well note that some qualifying accounts may continue to run for a brusk time after a decline to let you lot time to fix your instrument before going offline, then your ads may non stop immediately after a decline. To observe out how to resolve your decline and keep your ads running, choose the type of turn down you have the following:

Credit card decline

1. Figure out the reason for the decline

To view declined payment data, click the tool icon Google Ads | tools [Icon] and choose "Transactions" under "Billing". Go at that place now. You lot'll detect the date of the decline, the amount, and if your credit card visitor or bank shared it with us, the reason for the turn down. Keep in mind that Google doesn't pass up your payment—your credit carte du jour company or bank does. If there's no reason listed, we don't have the details, and you'll need to contact your credit card company or bank for the reason.

2. Contact your credit card company or bank

If you couldn't figure out why your payment was declined, or if yous can't solve the consequence, contact the banking company that issued your credit card. Google Ads support can't help you with any declines. This is because your bank, not Google, is the one that declines your payment. Here's how to contact your bank:

  1. Call the support phone number that'south shown on the back of your credit bill of fare.
  2. Tell the representative that you were trying to pay for Google Ads online but that your payment was declined. Let them know the date and corporeality of the turn down.
  3. The representative will give you the exact reason for the decline and assistance you resolve the outcome.
  4. One time the consequence has been fixed, endeavour your payment again using one of the options below.

Solutions for the well-nigh common declined payment reasons

  • The business relationship doesn't have sufficient funds.
    Make certain in that location are enough funds in your account, so retry your credit card (option A below).
  • You've exceeded the menu's credit limit or single transaction limit.
    Talk to your bank to increment the limit, then retry your credit card (option A beneath).
  • The card expired.
    Enter a new credit bill of fare (option B below).
  • You entered an incorrect carte number or CVV/CVN number.
    Re-enter your credit card information carefully (selection B beneath).
  • The issuing bank doesn't let the utilize of the carte du jour for internet or international transactions.
    Talk to your bank to allow these types of transactions, and then retry the credit card (choice A below). Or, enter a new carte that does allow internet or international transactions (choice B below).
  • You exceeded the maximum number of charges the card can receive in a period.
    Talk to your bank to find a solution, then retry the credit menu (option A below). Or, enter a new card (option B below).
  • Your bank may not support Strong Customer Authorization.
    Strong Customer Authority is required to authenticate your card or payment in the European Matrimony. Talk to your bank to find out if your bank supports Strong Customer Authentication. Otherwise, yous'll need to use another payment method.

3. Go your ads running over again

Cull i of the options beneath to get your ads running once more.

Choice A: Retry your existing credit card

  1. Sign into your Google Ads account.
  2. Click the tool icon Google Ads | tools [Icon] and under "Billing", choose Summary, and then click Payment methods. Go there at present
  3. Detect the credit carte with the "Fix it" link.
  4. Check to make sure that all the carte du jour details are correct. Call your bank or credit card company to make sure that you can use the card in your Google Ads account, if necessary.
  5. In one case yous've made certain that the payment method will work, click Ready it in a higher place the credit card information.

Then what?

Retrying your payment method will automatically trigger a charge for your outstanding balance. It may take a few hours to process the payment. If the payment isn't successful within one business twenty-four hours later on you retried your payment method, pay off your outstanding balance. To pay off your outstanding balance, make a payment.

If yous used a new payment method to pay off your balance, you'll yet need to retry your primary payment method. Otherwise, hereafter balances might be charged to your new payment method, or your ads could stop running again without any valid payment method.

Option B: Enter unlike billing data

  1. Sign in to your Google Ads business relationship.
  2. Click the tool icon Google Ads | tools [Icon] and under "Billing", choose Summary, then click Payment methods. Go there now
  3. To edit any details except the credit card number, notice the credit card you want to update, and click Edit.
  4. To edit the credit card number or add together a new credit card, click Add payment method and enter the new information.
  5. Click Relieve.
  6. Find the credit card y'all just entered, and click the Set as Primary link. This sets the credit bill of fare you just entered every bit your primary payment method.

Once you've entered your billing information, nosotros'll initiate a accuse of the outstanding balance.

Tip: Include a backup credit menu

Help keep your ads running past inbound a backup credit card. We'll charge your backup card merely if your primary payment method is declined.

As mentioned above, your ads may continue to run for a brief time subsequently your credit bill of fare is declined. If you'd prefer, you tin break your campaign until the issue is resolved.

Note: If your menu issuer or bank is in the European Economic Area, they may require yous to go through an additional authentication process, such as a one-fourth dimension code sent to your phone, to verify the ownership of your card.  Your card issuer or banking concern may require this extra verification when you make a payment, add a new credit or debit carte, or at the menu issuer or depository financial institution'southward discretion.

Google complies with the new security requirements imposed on banks and payment processors by the Payment Services Directive 2 (PSD2) in the European Economic Expanse. If yous have any questions, please contact your card issuer or bank directly.

Direct debit (bank account) decline

If your depository financial institution account payment appears as "declined" in your account, your banking concern didn't allow us to charge your bank account. Here'southward how to go on your ads running:

1. Effigy out the reason for the decline

You tin can view declined payment information on your "Transactions" folio. Get there at present. You'll find the date of the decline, the amount, and if your bank shared it with us, the reason for the decline. Keep in mind that Google doesn't refuse your payment—your bank does. If there's no reason listed, nosotros don't have the details, and you'll need to contact your bank for the reason.

2. Contact your depository financial institution

If you couldn't effigy out why your payment was declined, or if you tin can't solve the event, contact your depository financial institution. They'll exist able to tell you what the problem is and help yous set up it. Google Ads support tin can't help you with any declines. This is considering your banking concern, not Google, is the ane that declines your payment.

Hither's how to contact your bank:

  1. Call the back up phone number for your banking company. You tin can usually find this on their website.
  2. Tell the representative that you were trying to pay for Google Ads online but that your payment was declined. Allow them know the appointment and amount of the reject.
  3. The representative will requite yous the exact reason for the decline and help you resolve the issue.
  4. Once the effect has been fixed, try your payment over again using one of the options beneath.

Solutions for the about common declined payment reasons

  • The account doesn't have sufficient funds.
    Bank check your bank account to brand sure it has plenty funds, and then cull ane of the solutions beneath to start running your ads once again.
  • The name of the business relationship owner doesn't match the information you provided.
    Update your billing information with the correct details, post-obit the instructions beneath.
  • The issuing banking company doesn't allow using the bank account for online or international transactions.
    Contact your bank to permit these types of transactions, then cull one of the solutions beneath to start serving your ads once more.
  • The banking company account doesn't exist anymore.
    Update your billing data with a dissimilar bank account or a credit bill of fare, following the instructions below.

3. Become your ads running

Choose one of the options beneath to get your ads running once more.

Choice A: Make a payment by credit menu or real-time banking concern transfer

The fastest way to become your ads running over again (in case information technology stopped running afterwards the decline) is to make a payment by credit card. In some countries (Austria, Denmark, Finland, Norway, and Sweden), real-time bank transfer is also available. We don't recommend using normal bank transfer in this situation, since it takes much longer.

Payments past credit card or real-fourth dimension bank transfer ordinarily process within 1 concern day, and your ads will be able to run within 24 hours after that. To pay off your outstanding rest, make a payment.

Notation: If you nonetheless want to use directly debit as your principal payment method, you'll need to re-enable it in your business relationship, as described in Choice B beneath, after your one-time payment goes through.

Option B: Re-enable your banking company business relationship

If you resolved the issue with your bank account, and you'd like u.s. to try charging it again for your outstanding balance, follow these steps:

  1. Sign in to your Google Ads account.
  2. Click the tool icon Google Ads | tools [Icon] and under "Billing", choose Summary, then click Payment methods. Go there now
  3. Discover your bank business relationship with the "Fix it" link.
  4. Check to make sure that all the banking company account details are correct. Call your banking concern or credit institution to ensure that you lot tin can use it in your Google Ads account, if necessary.
  5. Once you lot've made sure that your banking concern account will work, click the Fix it link.
  6. After you re-enable the banking concern account, your payment volition normally procedure within 4 business days, and your ads volition exist able to run within 24 hours afterward. Considering paying by credit menu will typically get your ads running again faster, nosotros recommend Pick A first.

Visit Google Ads

In some cases, you might come across an error bulletin when trying to re-enable your business relationship, asking you to brand a payment or set a different primary payment method instead. When that happens, follow the instructions for option A or C to get your ads running again.

Option C: Add a new bank business relationship

If you'd like to use a unlike banking company account for this payment and for your future directly debit payments, then yous'll need to change your master payment method. You'll also need to either send us a new straight debit authorization or verify a test deposit in the new bank business relationship. Because of this, it typically takes well-nigh 5 business days after y'all consummate the process for us to charge the outstanding balance to your new bank business relationship.

Here'south how to change your primary payment method to a new banking company account:

  1. Sign in to your Google Ads account.
  2. Click the tool icon Google Ads | tools [Icon] and under "Billing", choose Summary, so click Payment methods. Go there at present
  3. Find the advisable payment method, and click Edit.
  4. Enter your updated information. You'll need to transport a new debit authorization or verify the new banking company account before your ads tin can run. If this applies to yous, you'll be given instructions in your account on what to practise.
  5. Click Save when yous're washed. Once you've entered your billing information, and we receive your bank account verification or authorization, we'll initiate a charge of the outstanding balance.

Tip: Include a backup credit card

Help continue your ads running by entering a fill-in credit card. We'll accuse your backup card only if your primary payment method is declined.

Equally mentioned above, your ads may go on to run for a brief grace catamenia after your credit card is declined. If y'all'd prefer, you can interruption your campaign until the issue is resolved.

A declined payment if you lot're on monthly invoicing

If you recently changed payment settings from automated payments to monthly invoicing and have an outstanding residuum left over, follow these steps to pay off your account:

  1. Sign in to your Google Ads business relationship.
  2. Click the tool icon Google Ads | tools [Icon] and under "Billing", choose Summary, then click Billing transfers from the carte du jour on the left. Go there now
  3. Click the invoice setup for which yous'd like to make a payment.
  4. Click Summary from the menu on the left.
  5. Click the Make a payment button to make a payment for your outstanding residual.

If you're trying to cancel your account, and yous accept a declined payment, go along a few things in mind:

  • If your last payment was declined, you'll demand to pay your overdue balance before existence able to cancel the account.
  • If you cancel your account, the balance due at the time of cancellation will be charged to your payment method within the next 60 days.

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